Safety at Caturix

Security

Technical measures

Hosting in Switzerland

The data is stored in the certified Google Cloud with data location in Switzerland (Zurich).

Encryption and redundancy

All data is transmitted in encrypted form and stored redundantly.

Ongoing updates

The platform is constantly being developed and security updates are regularly installed

Backups and availability

Daily data backups and redundant systems ensure a high level of reliability.

Security

Organizational measures

Controlled access

If necessary, our support team can access certain data to help you quickly with problems and to improve the platform in a targeted manner. This access is strictly regulated and is provided exclusively by authorized persons.

Customer data sovereignty

Your data belongs to you at all times. You can request full exports.

Support from Switzerland

Should you ever need help or find a bug, the team is just a chat message or email away.

Service Level Agreements

By agreement, we offer service level agreements that define the scope of services, response times, and processing speed.

Software development in the heart of Bern

The established software agency devedis AG is involved in Caturix, which means that Caturix has a solid financial foundation. This connection gives you as a customer the certainty that Caturix will last for the long term and that you can rely on a stable and reliable product. You benefit from the innovative strength of a start-up, supported by the experience and security of an established company that develops software for companies such as Georg Fischer, yallo, CSS, Carvolution or Bucherer.

You might be wondering...

Here are a few questions we often hear. And how we see them.

Where is my Caturix data stored?

Data is stored in Google Cloud in the Zurich region, so the data location is in Switzerland.

How is data protected during transmission?

Communication between the browser, app and Caturix is encrypted, protecting data while it travels between your device and the platform.

How does Caturix protect stored data against failures?

Caturix uses Google Cloud security mechanisms, redundant storage and continuous backups. This is intended to prevent an individual technical failure from causing the loss of the entire dataset.

Who can access my data?

Operational and support access is controlled and limited to necessary cases. If an analysis is required, access is used specifically to resolve the request.

Can I export my data from Caturix?

Yes. You can request a data export. We will clarify the required data and formats with you.

What does the Swiss data location mean for German companies?

Data for German companies is also stored in the Google Cloud Zurich region. Contractual and data-protection requirements should be reviewed for the individual company before introduction; the technical location alone is not a legal assessment.